Don’t worry, I’m not extending last month’s Halloween metaphor. And in any case, as far…
Client ‘service’ stories that will make your hair stand on end
Given that this edition of The Happy Client comes out on Halloween, I’ve gone all…
Client listening tips (Anna’s version)
I hope you had a great break over the summer period. Mine was very busy…
A little empathy goes a long way
This month’s edition of ‘The Happy Client’ looks at the part empathy plays in creating…
How listening shaped my own brand identity
Earlier this month, I launched my new branding and a small change to my trading…
How stakeholder listening can help you gain valuable insights into your brand
Earlier this year, I was honoured to be asked to support a brand refresh project…
Where do your clients sit in your business strategy?
I’m pretty sure your answer to the above question would be, “At its core, alongside…
Is your client listening a silent disco?
Welcome to this month’s edition of ‘The Happy Client’, inspired by my recent annual child-free…
My Client (Listening) Journey
Welcome to the first issue of ‘The Happy Client’ in 2024! I hope the new…
How stakeholder listening can make you more efficient
So, here we are in November with the year’s penultimate edition of ‘The Happy Client’!…