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What Clients Want 2022

Key client listening themes from 2022 and things to consider going into 2023, to ensure strong client relationships.


Five golden things to illuminate your client listening journey in 2022

Client listening is evolving quickly so here are five golden things to incorporate into your activities whether you’re starting out, or accelerating your programme, in 2022.




Get started with client listening – for small accountancy practices

Client listening is a great way to grow your business as it will help you keep existing clients and attract new ones. Getting started doesn’t need to cost anything other than your time. In my free guide, you will find my five top tips for getting started which won’t cost you a penny.




Client experience roadmap for accountants

One of the ways you can stand out in a crowded market is through your customer experience. Many accountants focus too much on the technical side rather than what it’s like to work with them from the customers’ perspective. This free guide will help you to think through how you communicate your customer journey and will give you pointers so that your client experience stands out.